IT Support Center
24/7 phone support - During regular business hours, we provide full-service phone support. Limited phone support is available during overnight hours and on holidays.
Support via Email - Email us today! Our inbox is monitored during normal operating hours. Login issues, like password resets, must be handled over the phone at (804) 828-2227 or in person at one of our locations.
In-person & Web-based consultation support - Specialized, one-on-one IT assistance is available via our consultation program. Click the Schedule a Consultation button to request an appointment today!
Laptops & AV Equipment - A variety of AV equipment and laptops are available to both campuses' students, faculty, and staff. Click the Book Equipment button for more information.
Walk-In & Support Locations
Monroe Park Campus Cabell Library, Room B030 (Lower Level)
Monday through Friday:
9 am – 3 pm, Walk-ins Available
After 3 pm, Appointment Only
Click here to make an Appointment
Exceptions:
May 15: Summer Hours begin, Mon-Fri, 10am-4pm
May 26: CLOSED
June 19: CLOSED
July 4: CLOSED
MCV Campus VMI Building, Room 311 (3rd floor)
gradeIT and Equipment Loan Services only
See Campus Card Services for hours.
The mission of the IT Support Center is to facilitate the interconnectivity of individuals across the university through our dedication to world-class technical support and VCU’s core values, among them: achievement, collaboration, innovation, and integrity.
Our offices provide quick, courteous, and comprehensive IT support to VCU faculty, staff, students, affiliates, and alumni. At ITSC, we strive never to turn a customer away without some assistance. If we cannot resolve your issue, we will refer you to the correct area for further support.
Our offices provide quick, courteous, and comprehensive IT support to VCU faculty, staff, students, affiliates, and alumni. At ITSC, we strive never to turn a customer away without some assistance. If we cannot resolve your issue, we will refer you to the correct area for further support.
In addition to IT support, we also provide the following specialized services for VCU faculty and staff:
- [Pencil Icon] gradeIT Test Scanning
- [Film Icon] AV Equipment Checkout
- [Lightbulb Icon] Technology Tips and Tricks
Want to become a member of our team?
View our open postings on the VCU Jobs Site.
Students visit Handshake.